@Prathip ,
Welcome to Apigee Community, Is it on Apigee Cloud / onPremises ?
@Prathip, it sounds like it's a customized Private Cloud management UI. If so, you'll need to check with your sys admin about how to get unblocked (or see if there's a Forgot Password link).
The default cloud behavior is a lockout after 5 attempts, after which you need to wait 120 seconds before a retry (documented here). But that can be changed in Private Cloud. All depends on how it was reimplemented.
Hi @Prathip The best way is to do unlocking account with User Management API.
curl -X POST --header "Content-Type: application/json" "https://api.enterprise.apigee.com/v1/users/user_email/status?action=unlock"
Use curl.
https://docs.apigee.com/management/apis/post/users/{user_email}/status
here {user_email} is your apigee account email Id.
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