Hi, I had been using Papertrail for my message logging policy for the past 2 years. Suddenly, starting March 23rd none of my logs are being collected in Papertrail, even though Apigee trace shows 200 Ok. I have opened up a ticket with Papertrail support but they said the collection is working fine. I checked using HTTP endpoint and it does work. Has anyone experienced anything similar with Papertrail Or Is someone using Papertrail for collecting their logs using message logging policy. I was using my account token in place of xxxxxxxxxxxxxx.
I also went ahead and regenerated the token from my Papertrail profile and re-created new Log Destination, but still no luck.
Any help would be appreciated.
<?xml version="1.0" encoding="UTF-8"?> <MessageLogging async="false" continueOnError="false" enabled="true" name="Message-Logging-1"> <DisplayName>Message Logging-1</DisplayName> <!-- PaperTrail --> <Syslog> <Message>[xxxxxxxxxxxxxx tag="{organization.name}.{environment.name}.{apiproxy.name}"] Request: {request.querystring} : {request.content}, Response: {message.content}</Message> <Host>logsx.papertrailapp.com</Host> <Port>xxxxx</Port> <Protocol>TCP</Protocol> <FormatMessage>true</FormatMessage> <SSLInfo> <Enabled>true</Enabled> </SSLInfo> </Syslog> </MessageLogging>
You might have been hit by this: https://status.apigee.com/incidents/j4j4h1590g54
It should be fixed by now, but if your logs haven't been restored, please raise a support case with your org/env details so we can investigate.
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