Hi All,
I have setup anomaly alerts for moderate and severe threshold and get emails whenever any event is generated.
Can we create service now incidents based on these alerts in APIGEE.
I am using APIGEE SAAS.
Can be done using third party tools but just wanted to check if there is any possibility to do this in APIGEE
Thank you.
Solved! Go to Solution.
You can configure a webhook INBOUND for ServiceNow.
Here's one article I found. There are probably others covering this.
Configure the ServiceNow webhook, as described in that article, then provide the ServiceNow URI in the alert/webhook configuration box for the alert in Apigee.
Ba-da-boom. Now when an alert occurs, SN will get notified. It's up to you to implement the ServiceNow webhook to open a ticket.
You can configure a webhook INBOUND for ServiceNow.
Here's one article I found. There are probably others covering this.
Configure the ServiceNow webhook, as described in that article, then provide the ServiceNow URI in the alert/webhook configuration box for the alert in Apigee.
Ba-da-boom. Now when an alert occurs, SN will get notified. It's up to you to implement the ServiceNow webhook to open a ticket.