login issue with community portal

veeraprasadd · 06-26-2020 05:40 AM

Hi @APIGEE Community team/@google/ @Apigee Support,

I would like to log issue with respect to login issue.

I have couple of accounts in Community with different email addresses. Unfortunately, I am facing issue while login in with Email ID-1[veeraprasadd@gmail.com] its opening session with Email ID-2 [dveeraprasad83@gmail.com]. I have also tried to clear browser cache and used Incognito/private mode but no luck.

Not sure whether its only for me and unable to use proper link to raise my concern with support team. Because of which I had to raise question from community.

Please help me to resolve this.

Regards,

Veera

dchiesa1

I think rather than clearing the browser CACHE you need to clear COOKIES.

Try that.

veeraprasadd

Hi @Dino-at-Google,

I have tried to clear cookies as well, also tried other browsers but no luck. It keeps me logging in to another account.

Regards,

Veera

dchiesa1

Wow, I'm sorry you're experiencing this issue. I can only imagine how frustrating that must be. Unfortunately I am no expert on the login mechanism for the community portal. When I have trouble like this, clearing the browser cache and cookies always resolves my problem.

At this point, I have some options for you.

If you like I can disable one (or both!) of those accounts. If you want that, please confirm specifically which one.
If you like I can reset the password for one or both of those accounts. If you want that, confirm which one.

veeraprasadd

Hi @Dino-at-Google,

I do not want to disable other accounts but I would like to utilize this - https://community.apigee.com/users/8126/veeraprasad.html account.

Could you please provide me User ID and E-Mail ID associated with

https://community.apigee.com/users/8126/veeraprasad.html, so that I will reset my password and try loging in?

Regards,

Veera

veeraprasadd

Hi @dino-at-Google/@Apigee Support,

Please provide my User ID and E-Mail ID associated with https://community.apigee.com/users/8126/veeraprasad.html, so that I will reset my password and try to login.

Regards,

Veera

veeraprasadd

Hi @Dino-at-Google/@Apigee Support,

Kindly respond to my query as I am waiting for your updates. I would not be able to login with my actual User until I receive response from you.

Regards,

Veera

veeraprasadd

Hi @Dino-at-Google, @Apigee support,

Kindly assist me as I am unable to login with my main account. Hope we are ACTIVE in community to answer my question.

Regards,

Veera

Report Inappropriate Content

did you try resetting password?

veeraprasadd

Hi Priyadarshi,

I remember my password but lost Authenticator setup and able to receive Verification code. Unfortunately, when I tried from other system, It is now redirecting to other profile

https://community.apigee.com/users/17790/veeraprasad-1.html. Looks like now I have about 4 accounts which is weird.

Not sure whether you could be able to help me in providing E-Mail Id associated with

https://community.apigee.com/users/8126/veeraprasad.html that would be great. According to my understading, E-Mail Id is veeraprasadd@gmail.com but its redirecting to

https://community.apigee.com/users/15807/veeraprasadd.html. Not sure who is going to assist me on it. I would need to setup Authenticator for

https://community.apigee.com/users/8126/veeraprasad.html.

I have tried all cases.

- Clearing Cache of browser.
- Tried other browser.
- Tried Incognito mode.
- Tried from other PCs as well from different browsers.

Appreciated your help in resolving the issue.

Regards,
Veera

veeraprasadd

Again created new profile page after I logged in.

https://community.apigee.com/users/22375/veeraprasad-2.html, and got frustrated as no support team is able to help on resolving this issue.

Hi @Dino-at-Google, @Apigee support,

As per my understanding, every time when I login, it keeps creating new profile page. I believe that I will not utilize my old user

https://community.apigee.com/users/8126/veeraprasad.html. Not sure how many are facing similar issue but its weird.

Its final call, APIGEE support guys, please help me in logging into my profile

https://community.apigee.com/users/8126/veeraprasad.html.

Regards,

Veera

dchiesa1

I'm sorry, it sounds like the experience has been quite frustrating. I'm sorry i was not able to solve the problem for you.

samernajjar-1

@Apigee Support

@Dino-at-Google

I tried to login with my personal account not my company account that i am using now with no luck.
after the login i got redirect to registration page, i reset my password successfully but still when i tried to login through community alway redirect me to registration page, i tried by private window with no luck again. i don't know what is the issue but i can login to Apigee management APIs and create proxies without any issue.

dchiesa1

Hi Samer,

I'm sorry about the problems you're experiencing. Is it still occurring?

samernajjar-1

@Dino-at-Google

Yes still exist