Tracing Debug Error: Failed to get DebugData for id... Status Code: 500 Internal Server Error

Hi,

I have reported this error to the support but so far no response (since last November 2019).

Tracing requests (https://apigee.com/platform/XXXX/proxies/XXXX/trace/XXXX) is not working at all and keeps returning the error below (taken from the API response to "https://apigee.com/ws/proxy/organizations/XXXX/environments/dev/apis/XXXX/revisions/XXX/debugsessions/XXX/data/62332d77-2330-43bf-9ffd-a894729f4e19___pgeu0c6446f8___europe-west2___64", web tracing console).

There is no extra information of what's causing it or how to fix, can anyone help? Really appreciate your support.

Here is the full error:

{"errorInfo":{"operationsStack":[],"extraData":{},"gatewayRequestUrl":null,"gatewayRequestBody":null,"gatewayErrorCode":null,"gatewayErrorMessage":"Failed to get DebugData for id 62332d77-2330-43bf-9ffd-a894729f4e19___pgeu0c6446f8___europe-west2___64","errorMessage":null,"gatewayResponseStatus":500,"stackTrace":null,"responseStatus":500}}
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