getting 500 internal error.

We have 3dc on Prod environment. One dc will get 500 error for any api call.

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Hi @Anusha Vajjula, Could you please explain what is the exact error and in what scenarios you are getting 500 errors on 1 dc?

Anusha, we could follow below steps for analyzing this issue:

  1. Start a Trace Session and send a request to the relevant API proxy from the region in which you are getting the HTTP 500 error: https://docs.apigee.com/api-platform/debug/using-trace-tool-0
  2. Identify whether the error is raised by the API proxy or the Target Endpoint
  3. If the error is raised by the Target Endpoint, please check that with the relevant target server team
  4. If the error is raised by the API proxy, identify the policy which is raising this error using the Trace Session
  5. Once you select the policy which is raising this error on the Trace Session, you should be able to find the reason for this issue. If you cannot find much information, and if this is a Edge Cloud deployment you may need to contact Apigee Support for this purpose. If this is an OPDK On-Premise deployment, you could check Message Processor logs for finding detailed information of this problem.