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apigee support login page fails

Posted on 08-01-2019 12:54 AM
sebastian_kraje
New Member
Reply posted on --/--/---- --:-- AM

I cannot log to support portal and respond to my open tickets, both URLs doesn't work

  1. https://apigee.my.salesforce.com
    1. Reset pw doesn't send any email!
  2. https://apigee.com/about/support/portal
    1. redirects now to https://cloud.google.com/apigee/support/
    2. I reset pw with success and logged in, but it log me in to Apigee Cloud instead Support Portal which still wants pw (go back to 1st)
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Posted on --/--/---- --:-- AM
vinnumca
Bronze 1
Bronze 1
Reply posted on --/--/---- --:-- AM

Try

https://apigee.secure.force.com/portal/ and login in with original credentials & you will see the old support portal.

I think apigee support should have notified (may be i missed it or never shared about the changes anyways was also saw these changes )

==

NOTICE: Starting June 19, 2019, the Apigee Support Portal located at https://apigee.com/about/support/portal, will redirect to our new Support Home Page. For more details and to prepare for this change, read this FAQ

==
error

Support portal chat never works and not sure the reason for it though.(used to work but atleast it doesn't most of the times).

Thanks,

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