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Hi,
I have an organization with two user, an organization admin and a system admin, who's also an orgadmin on the organization.
Both of the users were activated and work fine, but it's been nearly a month now since their last login to Edge UI.
Brief on the architecture of the system:
Our system is built on 15 nodes, there are two nodes that have each of the Management Server and Edge UI are installed on.
Issue details:
when logging in to Edge UI as sysadmin or orgadmin, a message is shown preventing from access.
sysadmin rejection message:
orgadmin rejection message:
Attempts we have done to try to resolve the issue:
1- Status check on every apigee component => they're all up and running.
2- Connection test between the two nodes of LDAP, to ensure successful connection => they had shown successful results (each node could connect to the other sccessfully).
3- curl request to create a user to assign as organization admin => user creation has FAILED ... tried with sudo, which result in no response without any result. Also tried as system admin, which resulted in 403 error (Forbidden).
4- list the organization admins, to make sure they exist => indeed, they do.
5- list the system users => got the same result as #3 - 403 error (Forbidden)
