Errors during login and reset password

veeraprasad
Participant II

Hi There,

We have an issue with login and resetting password from our private cloud. We are receiving attached errors.

loginerror.png

resetpassword.png

Could you please help us on resolving this issue? What could be the root cause?

Regards,

Veera

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1 REPLY 1

ylesyuk
Participant V

Hi Veera,

By design, this is not enough information to identify the problem. As this is customer-facing dialogs, they just state a problem but do not leak any technical details as a safety precaution.

You need to open management server system log file and find relevant entries to diagnose the problem correctly.

/opt/apigee/var/log/edge-management-server/logs/system.log