Monetization Transactions are not getting captured in Monetization Reports

[vijamit2010]

Hi Team,

Please find below the issue we are facing while configuring the Monetization on Edge.

1. Issue we are facing while configuring the Monetization Report tab on Edge, Published packages & Product are not getting loaded.

2. the transactions are not getting captured with RatePlan applied in the Reports generated under Saved Reports

Thanks,

Amit

[deboraelkin]

Check the following:

• Package (Product bundle in the new UI) should have Transaction success criteria set so that the engine can determine which transactions to monetize. Here's an example where all transactions with a successful status code (200) are monetized:

• Make a few calls to the monetized APIs
• Use the transaction Status API to see if the transactions are being rated properly. https://docs.apigee.com/api-platform/monetization/transaction-status. If no transactions found, open a support ticket.
• Then to see if the summarizing jobs work correctly, you should run the Summary report at least a half-hour later. Make sure to include the current date (default parameters leave today out)
• If you're still not seeing a CHARGE line in the report, open a support ticket.

[vijamit2010]

Hi Team, I followed the mentioned steps and run all the commands but still I'm not finding any transactions. Please suggest.

[deboraelkin]

I would suggest you open a support request; our support team will be able to diagnose what's going on in your particular case.

[divyaachan]

You can also take a look at the our docs page https://docs.apigee.com/api-platform/troubleshoot/monetization/troubleshooting-monetization-errors for more steps on troubleshooting such issues.