Not able to see trace, need to know the ports to be opened in firewall

Hi,

We have an infrastructure where components exists in tier2 and tier 3 (RMP in tier 2 and all other components in tier 3). we have opened firewall so that Management server can communicate to RMP's but when we enable trace we are not able to see the flow. the RMp's can communicate with CA, ZK, QP and PG. all these ports are opened.

we are able to enable trace but don't see the request flow, i am not able to find any flow related to how the trace data is loaded in edge UI. which ports needs to be opened between components so that I can see trace.

thanks.

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You've seen these diagrams?

https://docs.apigee.com/private-cloud/v4.18.01/installation-requirements

You've opened those ports?

Yes Dino, i have opened the below ports for communication.

9160, 9042, 2181, 5672 from RMP's so they can communicate to CA and ZK and 4527 and 4528 from MS to RMP so MS can send info to RMP's. I also opened 8082 from MS. I am not sure if any other ports has to be opened.

it will be helpful if we can know how the trace data is routed to edge UI so that will help figuring out the ports need to be opened.

@Aswin, i'm exactly facing same issue. have you resolved this issue ?

Same , I am also facing this issue. We have open the ports 4527 4528 from Management server to Router and Message Processor. But when using the self command, we are not getting any traffic. And also getting error no route to host.

If you resolved your issue. Can you share it

Not applicable

Did you configure the ui properties as per the below link

https://docs.apigee.com/private-cloud/v4.18.05/allowing-trace-tool-access-local-ip-addresses

If done and still seeing the same issue then please do the tests foe connectivity as per the below document.

https://docs.apigee.com/api-platform/troubleshoot/management/unable-create-trace-session