Error while processing api's from one message processing

[kkhanna]

Hi Team,

We have two meesage processor in our environment and calls to one of them were failing due to below reason:

2018-11-06 10:35:29,211 org:org env:prod api:oAuthToken rev:25
messageid:RouterNode1-8162-3923836-54
policy:generate-access-token Apigee-Main-2 ERROR SERVICES.CACHE -
DistributedCacheManagerImpl.getEntry() : DistributedCacheManagerImpl.getEntry()
- exception when fetching entry organizations@@@org - ignoring it....java.lang.NullPointerException:
null2018-11-06 10:35:29,212 org:org env:prod api:oAuthToken rev:25
messageid:RouterNode1-8162-3923836-54
policy:generate-access-token Apigee-Main-2 ERROR SERVICES.CACHE -
DistributedCacheManagerImpl.getEntry() : DistributedCacheManagerImpl.getEntry()
- exception when fetching entry api_products@@@org@@@orca - ignoring it....

We are not facing this anymore, but would like to know the reason and cause for this failure. With the looks of it's unable to find Implicit cache so I assume MP was not able to communicate with cassandra? Or it was something else.

It would be great if anyone can explain the issue. Thanks

[kkhanna]

After talking to apigee support its a known bug due to which MP is failing to allocate L1 cache memory. Restarting few times and waiting for cache to initialize properly is the solution for the time being. Hoping apigee comes with a fix.

Thanks!