EDGE UI Login Error - Username and Password combination incorrect

[shuklaankur]

@All - I am looking for help with below issue:

Users were able to login to Apigee Edge after OPDK install for the last month and suddenly they started to notice error below while attempting to login yesterday (see screenshot and UI log file entry for error).

From /opt/apigee/var/log/edgeui/application.log:

2018-10-25 13:36:36,049 [ERROR] from application in application-akka.actor.default-dispatcher-1911 - Gateway authentication failed for user Firstname.Lastname@CUSTOMER.com

On first sight this appeared to be a problem with password expiry as default setting for pwdMaxAge on OpenLdap for Apigee is 30 days. See documentation here:

https://docs.apigee.com/private-cloud/v4.18.05/managing-default-ldap-password-policy-api-management#...

Tried unlocking the user as per instructions in above link and get back an error from Apigee as below:

curl -k -X POST "https://edgemgmt.unit.voya.net/v1/users/firstname.lastname@customer.com/status?action=unlock" -H 'Cache-Control: no-cache' -H 'Content-Type: application/x-www-form-urlencoded' -u sysadmin@customer.com

Output: < HTTP/1.1 400 Bad Request

< Date: Fri, 26 Oct 2018 17:53:23 GMT

< X-Apigee.fault-code: usersandroles.UserAlreadyActive>

Any ideas on what could be the issue here?

[latheefdudakula]

@Ankur Shukla

Did you try forgot password ? If not try to reset the password and login.

Based on the response from api call it looks user account is not locked out.

Thanks

Latheef D

[indranilchekoti]

@Latheef Suggestion did work, although it worked i couldn't find the root cause.