Edge UI sysadmin change issue

Not applicable

Following the steps to change the sysadmin email address found in https://community.apigee.com/articles/6381/apigee-edge-private-cloud-changing-the-sysadmin-em.html

Once configured as per the article...Edge UI screen displays error "There was an error on the backend. Please try again. " when using any id including the new sysadmin email address.

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3 REPLIES 3

rtalanki
Participant II

Hi @Denis Piquette ... Thanks for asking. You have not mentioned which version of the product you are working on. If you are on 16.01 or higher, try the documented instructions. Hope this helps.

https://docs.apigee.com/private-cloud/latest/resetting-passwords


Thanks for the reply. We are using version 4.17.01 in our private cloud.

As per the link you posted. I reset the System Admin Password and still receiving the same

There was an error on the backend. Please try again.

Any other suggestions?

@Denis Piquette

Did you get any resolution for this issue? I am facing a similar issue. Any response will be of great help.