Resend activation link for Apigee Edge

Not applicable

I've added new user to our Organisation with paid service level. That user didn't use activation link in time and now the link has expired. Resetting password didn't help cause user didn't receive any new emails. Attempt to create new account with same email didn't help too cause user with such email already exists.

How can this user get his new activation link or finish activation in any other way?

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1 ACCEPTED SOLUTION

Can you manually visit the login page, https://login.apigee.com/login ,

and click the Reset Password link? You should get a new email to activate yourself.

5926-apigee-login.png

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7 REPLIES 7

Can you manually visit the login page, https://login.apigee.com/login ,

and click the Reset Password link? You should get a new email to activate yourself.

5926-apigee-login.png

 https://login.apigee.com/login  also doesn't take me to the page shown. Rather it also takes to register for new account which eventually fails saying username exists.

I clicked on verify account link within a minute but still it said Link is expired.4

So now I can't register or reset password or resend activation link, for my organization account.

bdavolls
Participant II

If reset password works for Activation Link regenerate, why not say that on the html of the page? Instead when an expired activation link is clicked the user gets the "Your activation link has expired. Please request a new one here" which takes the user to the registration page. Its not clear enough at that point what the user should do IMO

hi guys, sorry out of topic, about my picture attached, i cannot access the feature because license ended?apigee-error-apps-menu.jpgapigee-error-developer-menu.jpgapigee-error-portals-menu.jpg

Contact your apigee contact?

actually i dont have the contact.. i subscribe from vendor, now the vendor is gone. who should i contact right now? did apigee have 24x7 contact number/email?

bdavolls
Participant II