apigee login account got locked out due to invalid password attempted more than 3 times I guess. I have reset my password, but still not able to login to my account. does it get unlocked on its own or any request has to be raised ?

[anilsr]

@Prathip ,

Welcome to Apigee Community, Is it on Apigee Cloud / onPremises ?

[jonesfloyd]

@Prathip, it sounds like it's a customized Private Cloud management UI. If so, you'll need to check with your sys admin about how to get unblocked (or see if there's a Forgot Password link).

The default cloud behavior is a lockout after 5 attempts, after which you need to wait 120 seconds before a retry (documented here). But that can be changed in Private Cloud. All depends on how it was reimplemented.

[#3]

Hi @Prathip The best way is to do unlocking account with User Management API.

curl -X POST --header "Content-Type: application/json" "https://api.enterprise.apigee.com/v1/users/user_email/status?action=unlock"

Use curl.

https://docs.apigee.com/management/apis/post/users/{user_email}/status

here {user_email} is your apigee account email Id.