Expert Services
(ES)
is a flexible way to engage
the
knowledge and expertise of
Apigee’s
technical
resources
on your project.
This offering is ideal for
customers that already have a project team staffed and
need help
completing
a specific task.
ES
provides
direct
access to expert technical resources
that can complete
a variety of tasks
.
Services Provided
The team can handle a wide range of requests across
all Apigee products and features. Some common
services delivered include:
- Design and Architecture reviews
- OAuth 2.0 solutions
(design and build)
- Exposing SOAP services as
RESTful APIs
- Performance consulting, including testing and
tuning
So how do you engage the Apigee Expert Services Team?
To engage the Expert Services Team, please
log an ES
request
through
the
Salesforce
customer portal:
- Go to
http://apigee.com/about/support/portal
- Create a new case with record type ‘Expert
Services’
- Fill out the request with as much detail as
possible
o
Submit the request
- If you don’t already have an account on the
customer portal, please request one by
submitting
a
request
here, http://apigee.com/about/support/portal
- Customers
can contact their designated
practice lead if they have any questions around
getting started with Expert Services. They can
also use this channel for communications such
as purchasing Apigee Service Units (ASUs)
Resource
Availability
Expert Services
technical resources are
available for
flexible durations up to 10 consecutive ASUs (10 days
worth of work). Any request that requires more than 10
ASUs will require Apigee's Accelerator offering, which
includes an Apigee Digital Engagement Lead.
Note that requests may take up to 3 weeks before
they
can
be started due to scheduling and resource availability. Please plan ahead for ES requests.
Usage Reports
Apigee will provide reports that enable
customers
to
monitor their weekly and monthly ASU/time usage. This
ensures that any pre-paid time
balances are
visible
and
any billed time remains within budget for the customer.
On-Site Requests
Expert Services requests for on-site resources will
require a minimum of 5 ASUs (5 days
of work), plus any
applicable travel and expense costs.
LinkedIn
Twitter
