dev portal account frozen (though I use it regularly)

Not applicable

My portal account (linked to my edge developer account) is frozen. It says it's due to inactivity but I have definitely used it within last one month.

I am not sure who to approach for support now. This account was originally setup with the help of apigee support team (offline request via email if I recall it right). Unfortunately I can't find any email ID to which this request could be made.

Exact error is:

(530 This site was frozen due to inactivity. To unfreeze the site, the site owner must visit dashboard.pantheon.io to visit the site's dashboard).

Solved Solved
0 46 928
1 ACCEPTED SOLUTION

@sanjeev kumar ,

I just unfroze your developer portal, Please try and let us know.

Inactive Site Freezing

Sandbox (Free Trial Org) sites that are over a year old that have not had code commits or other Git activity for 6 months are "frozen". All requests to a frozen site will return a 530 Site Frozen error code, and the site's Dashboard will be unavailable.

View solution in original post

46 REPLIES 46

@sanjeev kumar , Inconvenience is regretted. Trial Orgs are restricted to 30 days but It's renewed based on Activity & API Traffic automatically. It might be the case that it's frozen due to inactivity in API Traffic. Stay tuned, We will come back to you on this.

@sanjeev kumar

Got an update for you regarding your query.

  • Check your Apigee Edge Account is active or not. If it's not active, Unfortunately, you need to create a new account & request for new developer portal.
  • If Apigee Edge Account is active, please let us know.

Thanks @Anil Sagar My apigee account is active. Let me know if additional details are required.

https://enterprise.apigee.com/platform/thakur_sanjeev/

Hi @Anil Sagar.I am also facing same issue(but i was inactive for long time).Any solution?

This site was frozen due to inactivity. To unfreeze the site, the site owner must visit dashboard.pantheon.io to visit the site's dashboard.

Thanks

Maivizhi A

@maivizhi , Let's know your orgname, we will unfreeze site for you. See below answer for more details why we freeze trial orgs.

Thanks @Anil Sagar!

My Org Name : maivizhi

@maivizhi , Your site too unfrozen. Please check.

Make sure you apply Apigee Release Updates / make any code commits to avoid similar situation in future.

Thanks for the help @Anil Sagar ! I am able to access the dev portal.

Anytime @maivizhi 🙂

Make sure you apply Apigee Release Updates / make any code commits to avoid similar situation in future.

Hi @Anil Sagar, My developer portal is frozen as well. Could you please help!

Org: hadlee

Thanks @Anil Sagar ! I'm able to access now.

Anytime 🙂 Keep us posted moving forward if any in community.

@sanjeev kumar ,

I just unfroze your developer portal, Please try and let us know.

Inactive Site Freezing

Sandbox (Free Trial Org) sites that are over a year old that have not had code commits or other Git activity for 6 months are "frozen". All requests to a frozen site will return a 530 Site Frozen error code, and the site's Dashboard will be unavailable.

Thanks so much @Anil Sagar. It works. I definitely don't use git for pushing my code but do use *dev portal* to play with "models", provisioning flow etc. which I absolutely did a few weeks back. I use my *apigee edge* account almost every other day.

Follow up query: Since you talked about updates, I have always failed to understand update process for *dev portal* (for developer accounts only). Attaching a screenshot. It just allows to download the release notes. Nothing more. apigee/portal crendetial don't work on https://dashboard.getpantheon.com/ to do anything via patheon.

updates.jpg

@sanjeev kumar , Thank you for confirming same. My Bad, We have removed pantheon access for trial orgs. You can't do git commits / release updates since trial orgs don't have pantheon access. Post same on community if you see it again.

@Chris Novak , @Daniel Johnson Wha do you think about this scenario. Trial Orgs don't have pantheon access, if no commits in 6 months accounts are frozen.

Not applicable

@Sanjeev kumar

Could you please unfreeze my developer portal?

http://dev-nageshapi.devportal.apigee.com/home

Regards,

Nagesh

@nagesh That would be @Anil Sagar

Not applicable

Hi @Anil Sagar, Please help.

Nagesh

@nagesh , Done, Please check.

Not applicable

@Anil Sagar, Thanks a lot!

Not applicable

Hello Anil Sagar,

Could you please unfreeze my developer portal?

http://dev-artapi.devportal.apigee.com

Regards,

Sagar

@Anil Sagar

Today i have to show my POC to upper management and this will us to fly further and lean towards apigee purchase.

Not applicable

I'm working on restoring it right now.

Thanks. Waiting for your confirmation that it is restored.

The unfreeze failed. I have raised a ticket with Pantheon and hopefully we will get this resolved soon.

Restoration is complete, and your Drupal codebase has been brought entirely up-to-date.

Awesome. It worked. Thanks

Ok. Sooner the better. Please make sure if I can have this resolved by evening 3 PM PST. My demo is at 5 PM.

Hi @Anil Sagar,

Could you please also unfreeze my developer portal - http://dev-apisys.devportal.apigee.com ?

Thanks,

Hi @Anil Sagar, thanks for responding so fast!

But now I get 404 - http://dev-apisys.devportal.apigee.com, any idea?

thanks @Anil Sagar, able to access now, well appreciate!

Hi @Anil Sagar, My developer portal is frozen Could you please help unlock it.

My Org Name - varunkumark

Hi @Anil Sagar @Daniel Johnson,

Request you to please unfreeze the dev portal - http://dev-santoshghalsasi.devportal.apigee.com/

Regards,

Santosh