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Dashboard displays "STATUS UNKOWN" instead of "LAUNCH" for API Management

Posted on 11-20-2015 01:23 AM
fujita_sokichi
New Member
Reply posted on --/--/---- --:-- AM

I can't launch API Management for following error.

1521-status-unkown.png

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Posted on --/--/---- --:-- AM
anilsr
Staff
Reply posted on --/--/---- --:-- AM

Dear @Sokichi Fujita , Are you using Apigee Edge Cloud or onprem ? On Cloud if your org is provisioned recently it will take couple of minutes. OnPrem it might be due to various reasons. @sukruth any idea regarding onPrem ?

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Posted on --/--/---- --:-- AM
fujita_sokichi
New Member
Reply posted on --/--/---- --:-- AM

Hi @Anil Sagar,

I uses both Edge Cloud and OPDK. However this account is for Edge Cloud. The status is same in few months.

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Posted on --/--/---- --:-- AM
anilsr
Staff
In response to fujita_sokichi
Reply posted on --/--/---- --:-- AM

Dear @Sokichi Fujita , It's not a generic error, You can raise a support ticket to get the issue resolved or let us know org name so that we can check with Apigee Support.

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Posted on --/--/---- --:-- AM
fujita_sokichi
New Member
In response to anilsr
Reply posted on --/--/---- --:-- AM

Hi @Anil Sagar , I'll back to Apigee Support Portal in regard to this question.

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