Unable to Login to Edge UI

[baraka215]

Hi All,

I am using Apigee Edge on premises (private cloud) version 4.5.00. I have gone through the installation overview at https://docs.apigee.com/private-cloud/v4.50.00/installation-overview. 

I was able to validate the install as per https://docs.apigee.com/private-cloud/v4.50.00/test-install, and I was able to create an organization as per https://docs.apigee.com/private-cloud/v4.50.00/onboard-organization.

I can run api calls and see that I have users in the organization, and that I have a regular user and a orgadmin, as well as a sysadmin.

I installed the edge ui on the Management server, which is also running apigee-openldap.

I was able to make a mock api proxy via an api call and I can even pull that up in  a browser.

I can telnet to the port for the edge ui, and I can confirm that all of the nodes can access the ports for the services running on the management server (edge ui, management server and the apigee-openldap).

YET, when I try to access the Edge UI in a browser, I don't even get a login page, just this response:

Oops, something went wrong!
404

Sorry, but the page you're looking for can't be found.
Try checking the URL for errors and refresh your browser.

Keep getting this page? Report this to our support team.

[Denis_KALITVI]

do you have load balancer in front? are your UI http's? if you press F12 are you able to see some redirects going, any error in UI log? more context pls

[baraka215]

I do have a load balancer in front of the UI. I do see redirects but I do not see anything in the error log except that a value was expected for the password, but none was received. I realized when I installed the ssoadmin module that I saw ssoadmin was unable to authenticate. That's confusing because the sso module and the management server are on the same node and I am using Apigee openldap as the identity manager. I have a call scheduled with Apigee.