Smartdocs - Create Model Error

[#1]

TypeLogPlugin DateTuesday, May 19, 2015 - 15:55 Uservinuthomas80 Locationhttp://dev-vinux1.devportal.apigee.com/admin/smartdocs/models Referrerhttp://dev-vinux1.devportal.apigee.com/admin/smartdocs/models/ Message

>>>>>>>>
GET /v1/o/vinux1/apimodels HTTP/1.1
Host: api.enterprise.apigee.com
accept: application/json; charset=utf-8
User-Agent: DevPortal/15.04.01.00 Guzzle/3.9.3 curl/7.32.0 PHP/5.3.29
Referer: http://dev-vinux1.devportal.apigee.com/admin/smartdocs/models
Authorization: Basic [**masked**]
<<<<<<<<
HTTP/1.1 401 Unauthorized
Date: Tue, 19 May 2015 10:25:16 GMT
WWW-Authenticate: Basic realm="o/vinux1/apimodels"
Content-Length: 0
Connection: keep-alive
--------

Severityerror Hostname

I am getting the respectibe error , when I am trying to create a Model in Smartdocs . Please Guide .

Thanks

[anilsr]

Dear @Vinux Thomas ,

SmartDocs needs correct Org Credentials setup during installation. Make sure your connection to org is successful by navigating to "admin/config/devconnect". If connection is broken then you need to raise a support ticket to fix the issue.

If you have changed credentials of the user using which your developer portal is connected to Org then connection might be broken. Verify above page & raise a support request with Apigee to fix the issue.

Cheers,

Anil Sagar

[#3]

@asagar

I am satisified with your reply , but 2 questions on the above ..

1) Where I can find the respective location

"admin/config/devconnect

2) How do I raise a support ticket

Thanks

Vinu

[anilsr]

Dear @Vinux Thomas , We fixed the connection issues. Please verify now. It should work fine now.

Cheers,

Anil Sagar

[anilsr]

@Vinux Thomas ,

1. Navigate to http://yourdevportal.com/admin/config/devconnect

2. Raise support ticket here https://pages.apigee.com/request-support-general.html

Cheers,

Anil Sagar

[anilsr]

Dear @Vinux Thomas ,

Hope this issue has been resolved. Please let us know if you see any issues.

If it is resolved , Please click on accept link below the answer so that others know that this issue has been resolved and will be helpful to others looking for similar answers.

Cheers,

Anil Sagar