Organisation wide suppport account

[ishanperusinghe]

Hi there

We have a number of key people which can raise support tickets in our organisation. But we can only see tickets we have individually created.

Is it possible to link the support accounts of the individuals together, so any of the key individuals can view support tickets raised against our org. At the moment this creates a dependency on one individual to give updates to rest of team as we are not always working at the same time

Thanks

[#2]

As I have already answered in community, you can ask Apigee support to provide required access for that and it's doable.