Organisation wide suppport account

[ishanperusinghe]

Hi

We have a number of key people which can raise support tickets in our organisation. But we can only see tickets we have individually created. Is it possible to link the support accounts of the individuals with access together, so any of the key individuals can view support tickets raised against our org. At the moment this creates a dependency on one individual to give updates to rest of team.

Thanks

[#2]

yes, that can be done. You need to ask Apigee support to do the same. They will add the permission.