Error while installing new Edge Experience 4.19.01

[yung-henperng]

We are trying to install New Edge Experience (4.19.01). There is no clear error in the setup log, but the edge-management-ui is unable to be started. Please see error log below. Could someone please help ?

2020/01/08 20:47:15 Read config file: /opt/apigee/edge-management-ui/conf/routes.yaml

panic: runtime error: invalid memory address or nil pointer dereference [signal SIGSEGV: segmentation violation code=0x1 addr=0x0 pc=0x4e0677]

[razajafarster]

Hi William,

Did you get the solution for the same as we are facing the same issue while installing

new Edge Experience 4.19.06

Thanks,

Mohammad Jafar Raza

[neilchikode1]

I am getting a SEGV on the 4.19.06 new edge-management-ui after startup also. Has anyone resolved this issue?

2020/07/03 00:10:07 cwc.searchRoot: /apps/opt/apigee/edge-management-ui-4.19.06-0.0.20012
2020/07/03 00:10:07 Read config file: /apps/opt/apigee/edge-management-ui-4.19.06-0.0.20012/conf/uebe.yaml
2020/07/03 00:10:07 Read config file: /apps/opt/apigee/edge-management-ui-4.19.06-0.0.20012/conf/alm.yaml
2020/07/03 00:10:07 Read config file: /apps/opt/apigee/edge-management-ui-4.19.06-0.0.20012/conf/routes.yaml
panic: runtime error: invalid memory address or nil pointer dereference
[signal SIGSEGV: segmentation violation code=0x1 addr=0x0 pc=0x4e2837]

goroutine 1 [running]:
log.(*Logger).Output(0x0, 0x2, 0xc0002fe0a0, 0x96, 0x0, 0x0)
/usr/local/go/src/log/log.go:153 +0x47
log.(*Logger).Println(0x0, 0xc00021dce8, 0x1, 0x1)
/usr/local/go/src/log/log.go:188 +0x6a
edge-internal/unified-experience/ue-be/logging.Error(0xabffe0, 0x7eedce, 0x25, 0xc00021dd40, 0x1, 0x1)
/tmpfs/src/git/ue-be/logging/logging.go:104 +0xe4
edge-internal/unified-experience/ue-be/alm.SetPublicKeyCache()
/tmpfs/src/git/ue-be/alm/routes.go:38 +0x97
edge-internal/unified-experience/ue-be/alm.init.0()
/tmpfs/src/git/ue-be/alm/routes.go:74 +0x327

[neilchikode1]

I was missing the edge-management-ui-static link. Recreated the link ran the setup again and it runs fine now.

edge-management-ui-static -> edge-management-ui-static-4.19.06-0.0.20015

/opt/apigee/apigee-setup/bin/setup.sh -p ue -f configFileNewEdgeUI

[arunkumar-m04]

We are upgrading from 4.19.01 to 4.50.00 and also upgrading ClassicEdge UI to NewEdge UI.

How did you Recreated the link ?

your answer: Recreated the link ran the setup again and it runs fine now

[pranjalichandan]

Hi Neil,

can you share the steps that you followed We are facing the same issue and created the symbolic link as you mentioned . But for us it is still not working

[neilchikode1]

hi Pranjali,

Is the apigee-sso installed on the same server as the new Edge UI? It needs to be on a different server.

[birkursantosh]

Hi,

Has anyone resolved the above issue? Noticing same error even thought static link is available.

Version: 4.19.06

Can you please help us or provide any suggestions on below error:

goroutine 1 [running]: log.(*Logger).Output(0x0, 0x2, 0xc0002d80a0, 0x96, 0x0, 0x0) /usr/local/go/src/log/log.go:153 +0x47 log.(*Logger).Println(0x0, 0xc00021fce8, 0x1, 0x1) /usr/local/go/src/log/log.go:188 +0x6a edge-internal/unified-experience/ue-be/logging.Error(0xabffe0, 0x7eedce, 0x25, 0xc00021fd40, 0x1, 0x1) /tmpfs/src/git/ue-be/logging/logging.go:104 +0xe4 edge-internal/unified-experience/ue-be/alm.SetPublicKeyCache() /tmpfs/src/git/ue-be/alm/routes.go:38 +0x97 edge-internal/unified-experience/ue-be/alm.init.0() /tmpfs/src/git/ue-be/alm/routes.go:74 +0x327 apigee-configutil: edge-management-ui: # OK # in pid 20648, pgrp=20550 -> 20648 2020/10/14 11:52:53 cwc.searchRoot: /opt/apigee/edge-management-ui-4.19.06-0.0.20012 2020/10/14 11:52:53 Read config file: /opt/apigee/edge-management-ui-4.19.06-0.0.20012/conf/uebe.yaml 2020/10/14 11:52:53 Read config file: /opt/apigee/edge-management-ui-4.19.06-0.0.20012/conf/alm.yaml 2020/10/14 11:52:53 Read config file: /opt/apigee/edge-management-ui-4.19.06-0.0.20012/conf/routes.yaml panic: runtime error: invalid memory address or nil pointer dereference [signal SIGSEGV: segmentation violation code=0x1 addr=0x0 pc=0x4e2837] goroutine 1 [running]: log.(*Logger).Output(0x0, 0x2, 0xc0002f60a0, 0x97, 0x0, 0x0) /usr/local/go/src/log/log.go:153 +0x47 log.(*Logger).Println(0x0, 0xc00021fce8, 0x1, 0x1) /usr/local/go/src/log/log.go:188 +0x6a edge-internal/unified-experience/ue-be/logging.Error(0xabffe0, 0x7eedce, 0x25, 0xc00021fd40, 0x1, 0x1) /tmpfs/src/git/ue-be/logging/logging.go:104 +0xe4 edge-internal/unified-experience/ue-be/alm.SetPublicKeyCache() /tmpfs/src/git/ue-be/alm/routes.go:38 +0x97 edge-internal/unified-experience/ue-be/alm.init.0() /tmpfs/src/git/ue-be/alm/routes.go:74 +0x327

[neilchikode1]

Make sure new Edge UI install is on a separate server not same server as old Edge UI. Also try a complete uninstall and remove directories then install again.