Device analytics only shows (not set) or other

[#1]

We are using 15.07.01 on-premise apigee deployment. In default device analytics dashboard, the 'Top Platform', 'Top Agents', 'Top Device Type' all only break down to either (not set) or other. I also build a custom report that use only 'Device Category' as dimension, the result chart has similar result. However, if using "User Agent" as dimension, we can see the charts break down with multiple versions of iPads, browser agent strings, etc.

Just wonder how the 'Device Category' are defined and how we can get a meaningful analytics based on device?

Thanks,

-Wei

[adevegowda]

Dear @Wei Shen,

Can you please share the following information ?

1. Screenshot showing Device Analytics dashboard
2. Screenshot of the Custom report with 'User Agent' dimension
3. Output of the following query from the Postgres server

   select useragent from analytics."<org>.<env>.fact" limit 10000; 

This will help us to look into this issue further.

Thanks,

Amar

[#3]

@AMAR DEVEGOWDA

Here is the screenshot of device dashboard

and user agent dimension:

By running the psql script you provide, we do see "ipad" as entries from the result mixed with other user agents during development (mobile app name under development are masked with <appname>):

Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/46.0.2490.86 Safari/537.36

Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_1) AppleWebKit/600.1.25 (KHTML, like Gecko) Version/8.0 Safari/600.1.25

<appname>/1 CFNetwork/711.5.6 Darwin/14.0.0

<appname>/1.0 (iPad; iOS 8.4.1; Scale/1.00)

<appname>/1.0 (iPad; iOS 9.1; Scale/2.00)

<appname>/1 CFNetwork/758.1.6 Darwin/15.0.0

<appname>/1 CFNetwork/711.4.6 Darwin/14.5.0

<appname>/1.0 (iPad Simulator; iOS 8.4; Scale/1.00)

Regards,

-Wei

[adevegowda]

Dear @Wei Shen

There are two separate issues here

1. Some data being shown as “Other”

• Our Analytics is designed with a generic purpose parser so it recognizes standard strings such as Android, Chrome, IE. Windows, Mac OS et which are passed in the "User-Agent" header. If there are any custom strings such as your mobile app name, etc then they will be displayed as “Other” in the Devices Analytics Dashboard.

2. Some/Lot of data is being shown as “not set”

• If the "User-Agent" header is not at all passed by the end users's apps, then all the fields in the Devices Analytics Tabs will be set as "not set" for that specific request OR
• If the information is missing for some/all fields such as agent family, device category or operating system are missing in the “User-Agent” header, then those specific fields will be set as “not set” or “na” in the database for that specific request. Hence, you will see “not set” in the Devices Analytics Dashboard for all those fields.

Regards,

Amar