503 service unable

archanachowdary · 05-31-2016 05:50 AM

screenshot-from-2016-05-31-18-18-16.png screenshot-from-2016-05-31-18-18-32.pngWhy i am seeing this,my backend API is working ,proxy worked perfectly till yesterday.I did use the trace tool.

anilsr

@archana , It's hard to tell what exactly is the problem by looking at the screenshots. Can you slide that window & see any policy is generating the error ? You can pinpoint in trace by looking at each element in request / response .

archanachowdary

there are no policies invovled,it just has to pass the response which it gets from back end .

anilsr

@archana , Can you make this Management API call which provides deployments details & let us know the response.

NOTE: Please share only response, do not share request which might contain your org credentials information.

archanachowdary

HTTP/1.1 200 OK

Access-Control-Allow-Headers:originAccess-Control-Allow-Methods:GETAccess-Control-Allow-Origin:*Access-Control-Max-Age:3628800Connection:keep-aliveContent-Length:872Content-Type:application/jsonDate:Tue, 31 May 2016 15:26:11 

GMTServer:Apigee Router{
  "environment": "test",
  "name": "socialfeed",
  "organization": "",
  "revision": [
    {
      "configuration": {
        "basePath": "/",
        "steps": []
      },
      "name": "1",
      "server": [
        {
          "status": "deployed",
          "type": [
            "message-processor"
          ],
          "uUID": "c4a83de7-a349-4f71-8f9a-f99e0d306ae7"
        },
        {
          "status": "deployed",
          "type": [
            "message-processor"
          ],
          "uUID": "09833eb3-c04d-438d-ad23-0d8a2b0363c1"
        },
        {
          "status": "deployed",
          "type": [
            "router"
          ],
          "uUID": "128875b4-2e2c-4803-ab44-ef03c2b27145"
        },
        {
          "status": "deployed",
          "type": [
            "router"
          ],
          "uUID": "d1947fa3-0689-47b5-abef-d70e6e19e815"
        },
        {
          "status": "deployed",
          "type": [
            "router"
          ],
          "uUID": "df2fbeec-b028-4d3c-bb96-a827b235166e"
        }
      ],
      "state": "deployed"
    }
  ]
}

i removed the org name ,i did get 200 ok.The point is the proxy worked fine till yesterday.

msebai

@archana please share trace session.

archanachowdary

trace-1464697961017.txt ,please look into it.

msebai

@archana looking at the trace file, looks like the backend (http://api.citistar.io) is not available. What is the target URL? Can you confirm service is reachable?

archanachowdary

got it .third party API changed their server settings.It is working now ,thanks for the help.