Playbook: How to Reset A Users Cloud (Pantheon) Dev Portal Password?

[jghunt]

• <span style="background-color: initial;">Add myself to the customers dev portal using the terminus command below. Adjust the parameters for the org and environment details

$ terminus drush "user-create jhunt1 --mail='jhunt@apigee.com' --password=‘xxxxxxx'" --site=provenue --env=dev
[2016-11-16 22:44:42] [info] Running drush user-create jhunt1 --mail='jhunt@apigee.com' --password='xxxxxxx' on provenue-dev command: 'drush user-create jhunt1 --mail='jhunt@apigee.com' --password='xxxxxxx'' site: 'provenue'
env: 'dev'
dev.f81fa668-31b5-4455-9b89-43@appserver.dev.f81fa668-31b5-4455-9b89-4357fa09ba40.drush.in's password: <pantheon password here>
User ID : 12 
User name : jhunt1 
User mail : jhunt@apigee.com 
User roles : authenticated user 
User status : active

• Make myself an admin role for the customers dev portal

$ terminus drush "user-add-role administrator --mail='jhunt@apigee.com'" --site=provenue --env=dev
[2016-11-16 22:45:27] [info] Running drush user-add-role administrator --mail='jhunt@apigee.com' on provenue-dev  
command: 'drush user-add-role administrator --mail='jhunt@apigee.com''  
     site: 'provenue'  
     env: 'dev'
dev.f81fa668-31b5-4455-9b89-43@appserver.dev.f81fa668-31b5-4455-9b89-4357fa09ba40.drush.in's password: <pantheon password here>
Added role administrator role to jhunt1 [success]

• Login to customers dev portal with my credentials ( you can ask the customer for their dev portal endpoint). For this case, the customers dev portal url is http://dev-provenue.devportal.apigee.com/

• Click “People”

• Click "edit":

• Add a new password for the user here and save:

• Send the customer the users new password and request the customer to login and change their password as soon as they login.

Also for emails that didn’t get sent, customer could fix the SMTP settings to use their own SMTP server. Pantheon sends emails with anonymous sender which may be blocked by customers corporate mail servers as a result, the password reset emails may never reach them.

See the following references:

https://community.apigee.com/articles/3591/developer-portal-not-sending-email.html http://docs.apigee.com/developer-services/content/configuring-email