You need to be an Apigee Support Portal Admin to be able to add more users to the Apigee Support Portal.
- If you are not an Apigee Support Portal Admin, then contact one of your company's Apigee Support Portal Admin(s) and ask them to add you.
- If you don't know who that is, then you will need to identify an authorized contact in your company and have them contact Apigee and request details on your current Admin(s) / request a replacement of your Admin(s). Authorized contacts include anyone with support portal access, the contract signer and any technical, sales, account or other contacts known to Google employees. This is required to ensure your security.
Log into the Apigee Support Portal (https://apigee.com/about/support/portal).
Click on "Portal Contacts" (top of the screen).
The user you want to grant Apigee Support Portal access to must exist as a contact.
If they do not exist, then click on the "New Contact" button and fill in the required details and click "Save". Note that while "Preferred region timezone for support" is not marked as a mandatory field, you will get an error message and will not be able to enable them if this is not set.
If they exist, click on their name (do not click Edit - that will take you to the edit contact screen).
Click on the button "Enable Customer User".
You may get an error if you have not set the "Preferred region timezone for support":
If that happens, click "Back" and then "Edit" next to / on the contact and set that field and then click "Save".
After clicking "Enable Customer User" you will need to make a couple of selections: Role and Profile:
Role: choose the most appropriate for the user
Profile: choose:
- "... - Admin" if you want this user to be an Admin as well or
- "... - User" if you do not want them to have Admin privileges*.
* Admin privileges enable the user to create contacts and enable other contacts as support portal users.
Then click "Save". The contact will receive an email from Apigee with their login details.
One last note: The "Enable Customer User" button will continue to be shown even after the user has been successfully enabled. If you click it again, you will get the following error message:
If you see this error message it simply means that your user has already been set up with support portal access and you do not need to take any further action for them to be able to use the support portal.
@Praveen Dhandapani, @Sebastian Krajewski, It took me awhile to figure out how the see the "Manage External User" selection, you have to click on the newly created users name, not the Edit button next to it.
Contributors
5 People are following this .
